Terms & Conditions

Terms & Conditions 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Acceptance of our Conditions of Use (UK & International Customers)

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Khia Fabrics Ltd also known as “Khia Fabrics”. (“Company“, “we”, “us”, or “our”), concerning your access to and use of the https://khiafabrics.com/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in England and have our registered office at 470 Green Lanes, London, N13 5PA. Our VAT registration number is GB 366183578.

We reserve, at our absolute discretion the right to vary these Conditions of Use and any other policies upon which the site is to be used. As such, we suggest that you consult our site periodically as we reserve the right to update this policy at any given time. Please note however, that your use of the site will be deemed to mean that you have accepted whatever Condition of Use prevail at the time as such usage of the website is implying that you accept the basis upon which we want our website used.

Registration

To register with khiafabrics.com you must be over 18 years of age and you must ensure that the details you have provided are fact and complete at the time of registration. You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Conditions of Use

The contents of this website are intended for the sole purpose of promoting and selling our products and services.
All website design, the Khia Fabrics trade mark, graphics, text and any such material or computer programs related to the website are owned by ourselves and thus cannot be used for any other purpose (other than for personal or non-commercial use and only then, provided you do not modify, obscure or delete such graphic, materials or text). The misuse of our logo, will breach the Copyright Infringement laws.

Please note that when using the Khia Fabrics website we will do our utmost to ensure that all personal information be kept private and confidential and at no point will Khia Fabrics willingly share this information with any third parties.
Any Terms and Conditions concerning the use of this website will be governed by the laws of England and any dispute concerning use of this website will be determined by the Courts of England.

Whilst we take all the necessary steps to exclude viruses from this website, we may not be able to guarantee that such attempts will be successful and therefore will not accept liability for such viruses. We recommend that you take all the safeguards necessary before downloading information from our website or any other website.

Products

Please note that although we have taken all possible steps to ensure that the product images are representative of the product as best as possible, colours may vary according to settings on your screen and therefore can only be an approximation of the actual product. Please note that colour variations may occur between different batches and/or rolls of fabric.

To avoid any disappointment, we strongly encourage you to purchase a sample of the desired fabric before ordering it in a specified length. A sample will have a minimum charge. A sample is a small cutting of the fabric and may vary in size (usually at least 3cm x 15cm minimum, depending on the value of the fabric). It will give a true representation of colour, texture, pattern, weight and handle of a fabric. If you are satisfied and place an order for the same fabric we will refund you the charge. The refund will be either sent by cheque with your order or will be discounted from your order.

Please note this policy is only applicable with the same fabric as the sample purchased. Samples may not be available for all fabrics and we reserve the right to deny providing a sample depending on the item in question. Please note there is a maximum of 5 samples per customer.

Khia Fabrics reserves the right, at any given time, to remove a product or service.
In the unlikely event that an order placed by the customer is unavailable or damaged, we reserve the right to give the customer a full refund. In this situation the customer will be notified by e-mail/phone call.
We reserve the right to refuse or cut a minimum quantity of any item from our website at any time during a transaction. We reserve the right to refuse an order if we suspect any fraudulent activity.

Extent of Liability

We make every effort to ensure that goods advertised for sale on the website are described accurately. However, the descriptions of goods on the website do not form part of the contract between you and us. They are designed to represent a general idea of the goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the goods, which you purchase from us, are suitable for your intended purpose.

We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event, our liability to you arising directly from our negligence will not exceed the invoice value of the Goods.

Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this Website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this Website.

Orders and Delivery

You can Order Products in the following ways online via this website. When you place an Order for a Product you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.

Even after acceptance khiafabrics.co.uk reserves the right  to cancel any sale and not supply products if circumstances arise making it  reasonable to do so and to change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.

All new Orders are deemed separate and each is treated individually.

Purchases and Payment

We accept the following forms of payment: Visa, Mastercard, American Express, PayPal, Maestro, Apple Pay, G Pay.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. All payments are done securely through Stripe checkout.

The price for each product is shown on khiafabrics.com includes VAT at current rate. The price of each product shown does not include delivery cost which is discussed below. We always try to make sure that the prices on khiafabrics.com are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.

Prices are quoted on khiafabrics.com in GBP – outside United Kingdom your credit card company should exchange the amount charged to the currency of your country at the current rate according to the credit card company’s own policies and practices.

Customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be – please consult your local customs office for more information.

If an item is bought during a sale, and a refund is later required on this item you will be refunded the sale price only for a return that is accepted by us

Return/Refunds Policy

It is not possible to return or exchange fabrics or trimmings that have been ordered and cut to your specification. This does not affect your statutory rights. All non-fabric/applique goods from UK customers only may be returned for refund within 14 days of receipt if in perfect re-saleable condition. On the occasion where a refund is accepted, the returned item/s must be sent back to us at your cost & will not be refunded until the item/s are returned to us and have passed quality control. On this occasion, we shall provide you with a full refund of the price within 14 days or as agreed otherwise. Unfortunately, as all fabrics & trimmings are cut to your individual specification, they cannot be returned (exceptions apply).
If you believe your item is damaged, please contact customer service here: info@khiafabrics.com

Cancellation Policy

All orders can be cancelled with no charges up until either the point where the fabrics or trimmings have been cut or for all other products to the point they have been dispatched.

Delivery

Khia Fabrics delivers to all UK destinations and most destinations worldwide. You will be notified of the delivery costs automatically when you select the manner of payment and before you submit your credit/ debit card details. We aim to dispatch products within 7 working days in most circumstances, but we will not be liable for any loss caused to you by late delivery. If the products are not delivered within the estimated delivery time that we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible. We cannot refund until goods are returned or declared lost.

Intellectual Property

Sale of a product ordered on our website does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them. The copyright in khiafabrics.com  and the content of all the software, web site and pages relating to the web site is owned by, or licensed to Khia Fabrics, unless otherwise specified and may not be used, copied or altered without our expressed consent.Copyright extends to the design, look and feel of khiafabrics.com , all photographs on it and its marketing materials.

You may use khiafabrics.com  for private and personal non-commercial use only – i.e. to view, copy and print portions of khiafabrics.com   for the sole purpose of placing orders. The materials on khiafabrics.com may not be used for any other purpose.

Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site or the Marketplace Offerings (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

Third-Party Websites And Content

The Site may contain (or you may be sent via the Site or the Marketplace Offerings) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

Cookies

There will be the use of cookies on our website. These are pieces of information that are transferred automatically from a website to a user’s computer for record keeping purposes. These devices enable us to collect valuable marketing information which in turn allow us to monitor which parts of our website are most popular. Therefore enabling us to continually improve on the goods and services we provide. (Further information concerning your rights about your personal data can be viewed in our Privacy Statement).
We may wish to monitor your use of the Khia Fabrics website for the purpose of identifying which products and/or services may be of interest to you and therefore informing you of such promotions and inventory changes.

To unsubscribe from Khia Fabrics, please email info@khiafabrics.com.

Please view our full Privacy Policy for further information

Contact Us:

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Telephone Number: +44 (0) 731 162 6492
Email info@khiafabrics.com

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